Questions, a transcript that came out wrong, a billing problem, or a request to delete your account: email support@ecouteai.com.
Common fixes
A speaker has the wrong name. Click the name, type the right one, and it changes everywhere in that call. To give one line to someone else, click the name on that line.
My Zoom call didn't show up. Écoute imports cloud recordings, which need a paid Zoom plan, the Zoom add-on, and Zoom connected in Settings. Local recordings saved to your computer can be uploaded instead. Zoom import is opening to all accounts soon.
I ran out of hours mid-upload. Nothing is charged for a transcription that didn't run. Add hours and upload again.